Support Center

Get help with your Solana Flywheel experience. We're here to assist you!

Quick Help

📖 How It Works

Complete guide to earning SOL rewards through Twitter engagement

❓ FAQ

Frequently asked questions and common issues

Contact Us

Twitter Support

DM us for quick help

@SolanaFlywheel

Email Support

Detailed help via email

support@solanaflywheel.com

Discord Community

Join our community

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📞 Response Times

• Twitter DM: Within 2-4 hours

• Email: Within 24-48 hours

• Technical issues: Priority response

Common Issues & Solutions

🔗 Wallet Connection Issues

• Make sure Phantom wallet is installed and unlocked

• Try refreshing the page and reconnecting

• Check if you're on the correct Solana network (mainnet)

• Clear browser cache if connection fails repeatedly

📊 Points Not Updating

• Click "Scan Twitter" to manually update your points

• Ensure your tweets contain the required keywords

• Check that your Twitter account is still connected

• Points may take a few minutes to reflect after tweeting

💰 Claim Issues

• Verify you hold at least 100k tokens in your wallet

• Ensure you have at least 100 unclaimed points

• Check you haven't exceeded daily claim limit (2 per day)

• Make sure you have enough SOL for transaction fees

🔐 Twitter Login Problems

• Clear browser cookies and try logging in again

• Make sure you're using the correct Twitter account

• Check if Twitter OAuth permissions are granted

• Try using an incognito/private browser window

Frequently Asked Questions

How do I start earning rewards?

Connect your Twitter account, link your Solana wallet, and start tweeting with keywords like RAID, Flywheel, or socialfi. Then scan your Twitter to update your points and claim SOL rewards!

Why do I need 100k tokens to claim?

The token requirement ensures you're a committed community member and helps prevent abuse of the reward system. You only need to hold the tokens during claims - they're never spent or locked.

What's the registration fee for?

The small one-time fee (~0.002 SOL) is required by Solana to create your reward account on-chain. This ensures transparent, secure tracking of your rewards on the blockchain.

Can I change my connected wallet?

Once you make your first claim, your wallet is locked to prevent abuse. Choose your wallet carefully before claiming any rewards.

How does the referral system work?

Share your unique referral link from the Referrals page. When someone signs up using your link and starts earning points, you receive bonus rewards based on their activity.

Is my data safe?

Yes! We only access your public Twitter data for point calculation. Your wallet private keys are never stored or accessed. Read our Privacy Policy for full details.

Report Issues

🐛 Bug Reports

Found a bug or technical issue? Help us improve the platform by reporting it.

bugs@solanaflywheel.com

🚨 Security Issues

Discovered a security vulnerability? Please report it responsibly.

security@solanaflywheel.com

Feature Requests

Have an idea to improve Solana Flywheel? We'd love to hear your suggestions!

📧 Email: features@solanaflywheel.com

🐦 Twitter: @SolanaFlywheel

💡 Include: Detailed description and use case

Still Need Help?

Can't find what you're looking for? Our support team is ready to assist you personally.

Email Support Twitter DM